Last updated:
\nThese Terms of Service are the agreement between you and Woven Paw, 13 Fern Place, Mandeville, LA 70471, US, when you use wovenpaw.shop or buy from us. They cover browsing, ordering, the photos you send us for custom pieces, payment, shipping, returns and what happens if something goes wrong. By placing an order you accept these Terms, so please read them, and ask us at support@wovenpaw.shop if anything is unclear before you buy.
\nYou may browse the site and buy for yourself or as a gift. To place an order you must be old enough to enter a binding contract where you live, or have a parent or guardian place it for you. You agree to give accurate contact and delivery details, to keep your account password private, and to tell us if you think someone else has used your account. We may suspend an account or refuse an order where we see clear signs of fraud, abuse of returns, or use of the site that harms other customers.
\nOur catalogue has two kinds of products. Finished designs, such as the Paw Trail Embroidered Polo or the Cat Line Art Embroidered Tee, ship as shown on the product page in the Color and size you choose. Custom pieces, such as the Custom Pet Face Embroidered Crewneck Sweatshirt, are stitched from a photo of your own pet that you email us after checkout.
\nWe work to describe every product accurately: what it is, where the embroidery sits, which Colors and sizes are offered and how to care for it. Product images may be digital previews, and Colors can look slightly different on different screens. Thread colours on custom pieces are matched to your pet, not to the garment.
\nThread is not ink. A stitched portrait simplifies your photo into the shape of the face, the main fur colours, the eyes and nose and one or two signature markings. Fine fur texture, single whiskers and backgrounds are simplified or left out. Smaller areas, such as a cap front or a tee chest, give simpler renderings than a crewneck or hoodie chest, and with the 2 Pets option each face is stitched smaller. By ordering a custom piece you accept that the result will look stitched, not photographic. A piece that matches this description is not considered defective because it lacks photo-level detail.
\nPhotos are used only to make your order and are deleted 30 days after delivery, as explained in our Privacy Policy.
\nPrices are shown in US dollars and include free shipping to the countries we serve. The price of a product can depend on the options you choose, for example the 2 Pets option on custom pieces adds $15 to the price shown. Prices can change over time, but the price shown in your cart when you complete checkout is the price you pay for that order. If a product or a Color/size combination becomes unavailable after you order, we tell you and offer an alternative or a full refund.
\nWe do not collect sales tax at checkout. Orders delivered outside the United States may be subject to import duties or taxes set by the destination country; whether any apply depends on that country’s rules. If you have a question about this before ordering, email us.
\nYour order is an offer to buy. You receive an order confirmation email when checkout is complete; the contract is formed when we accept the order and start preparing it. We may decline or cancel an order, with a full refund, if a price or description was clearly wrong because of an error, if we cannot verify payment, if the delivery address is outside the US, Canada, Australia or New Zealand, or if a custom request falls under the “will not stitch” list above.
\nThe payment options available to you are shown at checkout, and payment is processed by the provider you choose there. Your order is charged when you complete checkout. We never ask for card details by email. More detail is on our Payment Methods page.
\nEvery order ships from the USA, free with no minimum, to the United States, Canada, Australia and New Zealand. Orders are prepared in 1-3 business days (custom pieces from the day we have a usable photo) and are usually in transit for 7-14 business days. These are estimates, not guaranteed delivery dates; if a date matters, email us before ordering and we will give you an honest view. Risk of loss passes to you when the parcel is delivered to the address you gave. If a parcel is late, lost or arrives damaged, contact us and we will help; see Shipping & Delivery for details. Please check the delivery address carefully at checkout, including apartment or unit numbers.
\nYou can change or cancel an order by emailing us within 24 hours of placing it. After that, the order may already be in production. Returns are accepted within 60 days of delivery, including custom pieces, and for change-of-mind returns we provide a free return label. Refunds are made to the original payment method within 7 days of receiving the return. You may choose store credit instead; store credit never expires. Full details are in our Cancel or Change an Order, Returns & Exchanges and Refund Policy pages, which form part of these Terms.
\nEach product page gives general care guidance, such as washing inside out on cool and not ironing directly over the stitching. Damage caused by washing or drying against that guidance, by pets chewing, or by normal wear over time is not a defect. If you are unsure whether a problem is a defect, send us a photo and we will look at it.
\nThe Dog Face Embroidered Dog Bandana is a light accessory, not a collar, harness or safety item. Never attach a leash to it, remove it before leaving your dog alone, and stop using it if it is chewed or frayed. You are responsible for supervising your pet while it wears any item from our store.
\nIf you send us photos, notes or a review, you confirm it is your own and lawful. You keep ownership of your photos. You give us permission to use them only to make and support your order. If you post a review on our site in future, it must be honest and about a real purchase; you give us a non-exclusive, royalty-free licence to display it, and we may remove reviews that are misleading, offensive or infringe someone’s rights. We never write reviews ourselves or pay for positive ones.
\nThe Woven Paw name and logo, our finished designs, product descriptions, page text and site layout belong to Woven Paw or are used under licence. You may share links to our pages, but you may not copy our designs or text to sell elsewhere. See our Intellectual Property Policy and our DMCA page for how to report infringement.
\nDo not use the site to break the law, to send spam or harmful code, to scrape it in bulk, to try to access other customers’ information or our admin areas, or to place orders with payment details that are not yours. We may block traffic that harms the site or other customers.
\nNothing in these Terms takes away rights you have under consumer protection laws where you live. If a product is defective, damaged or not as described, you are covered by our returns and refund pages. Beyond that, and to the extent the law allows, we are not responsible for losses that were not reasonably foreseeable when you ordered, for delays caused by events outside our control (such as severe weather, carrier disruption or customs holds), or for business losses. Where the law allows us to limit our liability, our total liability for an order is limited to the amount you paid for it.
\nThese Terms are governed by the laws of the State of Louisiana, United States, without regard to its conflict-of-law rules. If you have a problem, please email us first; most issues can be sorted out quickly by email. If we cannot resolve it together, disputes will be handled by the competent courts, and if you live outside the United States you keep any right your local law gives you to bring a claim where you live.
\nMany of our pieces are bought as gifts. You may ship an order to someone else’s address in the countries we serve. If you order a custom piece as a gift, you are the customer: you send us the photo, you receive our emails, and you are the one who can change, cancel or return the order. If the recipient wants to return or exchange a gift, they can contact us with the order number; we will refund or credit the original buyer unless the buyer agrees otherwise. Our parcels do not contain a price list, but we cannot control what a delivery service prints on a label.
\nWe contact you by email about your order: confirmation, photo questions, shipping updates and replies to your messages. These messages are part of the service and are not marketing. Please make sure the email address you enter at checkout is correct and check your spam folder if you are waiting for a reply about your photo, because a custom order cannot go into production until any photo question is settled.
\nIf a court finds any part of these Terms unenforceable, the rest stays in force. If we do not enforce a right straight away, we have not given it up. These Terms, together with the policy pages they link to, are the whole agreement between you and Woven Paw about your use of the site and your orders.
\nWe may update these Terms when our products, services or the law change. The date at the top shows the latest version. The version in force when you placed an order applies to that order.
\nWoven Paw, 13 Fern Place, Mandeville, LA 70471, US. Email support@wovenpaw.shop; we reply within 24 hours on business days. You can also find answers in our FAQs and the Help Center.
\n","visible_characters":12098,"meta_description":"The terms for buying from Woven Paw: custom pet photo orders with no proof, embroidery limits, free shipping, 24-hour changes, 60-day returns, Louisiana law.","parent":null,"published_at":"2026-11-01T19:45:29+00:00","updated_at":"2026-11-01T19:45:29+00:00"}}